How Does The Receptionist Handle Incoming Calls?

Why do you know why you are not afraid of breaking through the phone call? It's a psychological fear: whether it is a psychological obstacle caused by past experience. It is necessary to break through this psychological barrier; whether it is taught from an early age: Chr (34) be polite to strangers.

Chr (34) feel that the buyer company is your parents, you dare not easily offend.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

2. pay attention to

Like making a good friend, Chr (34) is good morning. Is Mr. Zhang in? Chr (34) do not say: Chr (34) I am XXchr (34) to name the company.

Don't say Chr (34). I'm XX's XX Chr (34). If the person who answers the phone says his own name, then say: Chr (34) hi, Miss Li, is Mr. Zhang in?

3. turn the receptionist into a friend.

You say in usual opening remarks: Chr (34) good morning! I am XX, I want to talk with Mr. Zhang. May I ask your name? Chr (34) the person who answered the phone said: Chr (34) I am his secretary, Miss Li.

Chr (34) you say: Chr (34) if you are me, and you have to talk with Mr. Zhang, what do you want to do?

4. avoid answering directly to each other's questions.

People who answer the phone usually ask you three questions: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there?

Let the person who answers the phone be caught off guard. Don't make yourself sound like a salesman. You should use some strange tricks to make the other person lose their guard.

For example: each other: Chr (34), this is a certain company, Hello! Chr (34) you: Chr (34) hi! Is Mr. Zhang in? Chr (34): the other side: Chr (34) which company are you calling? Chr (34): you: Chr (34) I do not know, so I called her.

Chr (34) the other side: Chr (34) what do you want to sell? Chr (34) you are puzzled: Chr (34) I really don't understand.

Chr (34) raise your voice once more: Chr (34) what do you want to sell? Chr (34) you are still puzzled: can Chr (34) be Li Yong selling something to me? Chr (34)

6. swinging high posture to tide over difficulties

Chr (34) do you talk to strangers when you talk on the phone? Is your boss telling you that? Chr (34) Chr (34) before you turn the phone for me, do you want to know about me? Chr (34) Chr (34) why don't you let me talk to your boss? Chr (34) Chr (34), if you do not turn the phone, the company will lose the opportunity to make money. Are you willing to take the risk? Chr (34) Chr (34), since you are unwilling to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to.

Chr (34)

7. don't leave your name and telephone number to the person who answers the phone.

If the buyer is not in or is not free, try another chance; if you are me, will you call again? Chr (34) Chr (34), I think I'll call again, what time is appropriate? Chr (34)

8. voice mail box

If it's voicemail, there's usually no need to leave any messages.

But listen carefully to his voice and imagine how to communicate better later.

If you leave a message in voice mail, you must be very impressive.

You can say this: Chr (34) has three reasons why you must call me.

Chr (34) Chr (34) eliminates this message and does not eliminate your problem.

Chr (34) Chr (34) eliminates this message and you may pay a high price. Are you willing to take the risk? Chr (34) you can also leave your name and phone number first, then cut off the phone in half of important matters, as if the telephone line was suddenly interrupted.