1740 Yuan CK Shoes Wear Two Months "Section" Consumers Return Rights

< p > here the world is < a target= "_blank" href= "//www.sjfzxm.com/" > clothing < /a > a target= "_blank" href= "_blank" > shoes "< > hat net" Xiaobian "to introduce the 1740 yuan shoes to wear two months" section "consumer return rights.

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< p > the service of large shopping malls, the quality of big brands is often trustworthy, because the after-sale service is guaranteed, but Ms. Tong does not think so.

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In February 6th of this year, Ms. Tong's son bought a pair of CK brand shoes at Wanda (Wanda store) department store. At that time, it spent 1740 yuan, and the child wore two months to find that the left shoe upper face was broken.

Because in the warranty period, in April 19th, Ms. Tong found staff consultation, and promised to return to factory maintenance after sale.

Unexpectedly, this repair is half a month. In May 3rd, Ms. Tong got the notice of getting shoes.

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< p > Ms. Tong felt very dissatisfied when she saw the pair of shoes repaired. The original split mouth could see that the repair marks were obvious and hard, and they certainly wore uncomfortable.

Ms. Tong found the floor manager, indicating that she was not satisfied with the maintenance. She hoped to exchange a pair of shoes, but was refused. She said that she had fulfilled her duty to repair and could not promise any more requests from the consumers.

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< p > in accordance with the regulations, the maintenance within the warranty period should be completed within 7 days. However, this pair of < a href= "//www.sjfzxm.com/news/index_f.asp" > CK shoes < /a > Maintenance took half a month, and Ms. Tong ran 4 times before and after consultations to solve the problem, but there was no result every time.

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< p > May 7th, the reporter accompanied Ms. Tong once again to Wanda.

According to the floor manager, it took half a month to return to Harbin for repairs.

But according to reporters, CK manufacturers are also in Hongkong recently.

Later, the floor manager admitted that the so-called "return factory" was to deliver the shoes to the shop where there was a business connection with CK, and the address of the shop was in Harbin.

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By P coordination, the floor manager still insists that he has done his duty and consumers should not ask for more.

In desperation, reporters found Wanda's deputy general manager Liu, hoping to get a reasonable explanation.

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"P >" deputy general manager Liu said, it is possible to instruct the personnel concerned to contact the manufacturer as soon as possible. First, send the photos to see if the shoes can be replaced.

Then, where is the return of factory maintenance? The floor manager replied that it was still sent to Harbin.

Ms. Tong is very dissatisfied with such a reply. Buying brand shoes is comfortable and saves her mind. I didn't expect to run 5 times for these shoes. Now I have no patience and I want to return them.

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< p > the general manager of Liu said that the previous services were indeed omissions, and hoped that < a href= "//www.sjfzxm.com/news/index_s.asp" > consumers < /a > understanding, and promised to return Ms. Tong's shoes.

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