Ningxia Footwear Consumption Disputes Increased Significantly

"Recent consumption Complaint Medium, Footwear merchandise The number of consumer disputes has increased significantly, and has exceeded the hotspots in the past, such as mobile phones and home appliances. In December 14th, the relevant director of the 12315 command center of the Ningxia Hui Autonomous Region industry and Commerce Bureau said.

It is understood that since December 5 so far, the Autonomous Region Bureau of industry and Commerce 12315 command center to answer. consumption There are 1374 calls. Among them, 926 consumer complaints were answered, 103 consumer complaints were received, and 89 related calls for footwear items, including 35 complaints, became the most frequently reported commodities in nearly a week.

"We have received consumer complaints in the purchase of leather shoes for 70 days on the opening of glue, and businesses can not repair, to collect depreciation fees to be replaced; leather shoes purchased leather, cross section, merchants for more than a month's three pack period as a reason for refusing to replace it; and consumption reflects the purchase of leather shoes, wearing a serious rubber problem one day, asking for a change of rejection." The relevant person in charge of the center told reporters that the problems reflected by the telephones were mainly focused on the after-sale service caused by quality, and at the same time, it also reflected that consumers did not understand the laws and regulations well enough. Common problems such as glue and lacquer are mainly repaired according to the current "trial trail of footwear sales service". Even if the goods are returned for replacement, they must pay a certain depreciation charge according to the wearing time. The lag of the current regulations is a common feeling of many consumers. Consumers' expectations for business operators continue to improve. After sales service has become the main factor that consumers choose to buy goods. It is the most difficult for consumers to accept violations of promises, evasion of legal liability and refusal to fulfill three package obligations. Consumers' trust in high priced goods is lower.

　　 There are explicit provisions for "package" and "no package".

It is understood that the state's three package provisions for footwear include: the "Three Guarantees" period for footwear products: 50 yuan and 100 yuan (including 50 yuan) of footwear "three packets" valid for 30 days; 100 yuan (including 100 yuan) footwear "three pack" valid for 90 days; more than 90 yuan (including yuan) footwear "Sheng Bao" valid period is sky. The validity period of "Three Guarantees" shall be calculated from the date of invoicing (including valid certificates). During the validity period of the "Three Guarantees", the consumers will return, replace and repair the invoices or "three pack" certificates.

At the same time, it requires operators to sell footwear products with three card (or credit card) and sales voucher system. When goods are sold, three packages must be provided to consumers (including defective products, except for grade goods). Footwear products have serious degumming (except for side seam), quality problems such as cracking, cracking, cracking, binding, cracking, breaking, pan nitrification, skin fall off, core collapse, nail head protrusion, web surface rupture (such as tourist shoes) and other quality problems. Operators who have identified other quality problems by the Consumer Association undertake the "Three Guarantees" responsibility for return, replacement and repair. Moreover, within 7 days from the date of sale, consumers who have the above problems may choose to return, replace or repair. Within 15 days after the date of sale, consumers with the above problems may choose to replace or repair them. When replacing, the operator shall exchange the same type of products with the same specifications free of charge for the consumers. If there is no product of the same type or specification, and the consumer is unwilling to exchange other products, the operator shall return the goods according to the requirements of the consumers, and shall not collect depreciation fees. After replacement, the "Three Guarantees" period of validity of the footwear will be recalculated from the date of the replacement, and the operator will provide a new three card or a replacement seal on the original three card and indicate the date of replacement.

According to the person in charge of the center, if the shoes purchased by consumers are marked with "defective products" or "inferior goods" in the sale, there will be no "three packages" for sale and other goods that are not in conformity with the commodities or altered.

At the same time, the the Ningxia Hui Autonomous Region industry and Commerce Bureau also requires all 12315 sectors of the region to combine footwear products. Consultation The new characteristics of appeals, strengthen the power of consumption reconciliation. At the same time, we will conduct a comprehensive inspection of sales businesses.