Learn To Listen

2011/9/19 11:09:00 66

New York telephone

company

A customer had been confronted with a rather difficult matter. A customer cursed his company's operator and refused to pay the telephone basic fee. He also cited many charges and publicly accused the New York telephone company.

Finally, a lobbyist of the company visited the irascible customer and solved the problem smoothly.

The only thing he did when he visited the gentleman was to listen attentively to the other side.

Whining

Poured out and repeatedly called the place.

In business negotiations, there is no secret, so long as we can listen to each other's opinions, we have gained considerable advantage, because the most intoxicating person in the world is listening attentively.

But most of us forget this simple and practical one.

truth

。

I often see some businessmen spared no expense, renting expensive stores in gold lots, decorated luxuriously and richly, and furnished with dazzling array of people.

However, they do not know how to invite salesmen who are really able to listen to customers' speeches to promote their sales.

Many of the shop assistants interrupt their customers, and they are annoying and annoying.

Many people in the world can't leave behind.

good

The impression is precisely because they can not be patient enough to be a good listener.

Many great people have told me that they like people who are patient and obedient, but not those who fight to express their opinions.

But the art of listening to people is not achieved overnight. People who really understand it are few and far between.