How To Observe The Reception Skills

　　 Examine a man's language and observe his countenance Is the basic principle of all human relationships. technology 。 He will not turn his tongue around, or he will turn the tiller without knowing the wind. talk It is not good to turn over the boat in a small storm.

Intuition is sensitive but easy to be deceived. Knowing how to reason and judge is the top-level skill pursued by observation. Words can reveal a person's character, facial expression can let us spy on others' hearts, clothes, sitting posture, gesture will also sell their owners in no sense.

Speech can tell you a person's status, character, quality and reveal his inner feelings. Therefore, listening to the outside voice is the key to "observing words".

If we look at the color as if we look at the weather, then we should have a deep understanding of a face, such as "seeing the clouds and knowing the weather", because not everyone can be angry and angry at all times and occasions, instead, "laugh on your face and cry in your heart".

"Wink" is the most important part of facial expression. It can tell us the truth most unconsciously. People's sitting posture and clothing also help us to be micro, so as to identify others as a whole, and be aware of their inner intentions.

　　 A good rudder will be able to discern the wind.

A man who passed three subjects and took part in the election was awarded the position of a county magistrate in Shandong. The first time I visited my superiors, I could not think of what to say. When he was silent, he suddenly asked, "what is the name of the adult?" the boss was surprised and reluctantly said he had a surname. The county magistrate lowered his head for a long time and said, "the name of the adult is not in the family name." The boss was more surprised and said, "am I a banister?" does your county do not know? "The county magistrate stood up again and said," which flag is the adult? "The superior said," the red flag is on. " The county magistrate said, "the yellow flag is the best. Why is the adult not in the yellow flag?" the boss was furious and asked, "what province is your county?" the county magistrate said, "Guangxi." The boss said, "the best in Guangdong, why aren't you in Guangdong?" the county magistrate was surprised, only to find that the boss was angry and rushed out. On the second day, commander in chief returned to school. The reason is that they will not look at words.

It is also a skill if we can really observe and observe in communication. For example, we often encounter unexpected situations during visits. Visitors should concentrate on talking with their hosts. At the same time, we should also be sensitive to unexpected information and deal with them appropriately.

When the host talks to you, he looks elsewhere, while someone is speaking in a low voice. This shows that something important has just interrupted your visit. The owner is concerned about this matter. Though he is serving you, he is absent-minded. The wisest way is to stop and leave a most important request: "you must be very busy. I will not disturb you. I will listen to the echo again in two days. "When you leave, the host feels grateful and guilty to you." because he did not receive a good reception because of his own affairs. In this way, he will work hard to complete your trust, so as to supplement the report.

During the conversation, the doorbell and the phone rang suddenly. You should take the initiative to stop the conversation, ask the host to receive the person, answer the phone, and not listen to it without saying a word, so that the master is in a dilemma.

When you visit again, hoping to hear the good news that you have already done, you find that although the owner has been entrusted with it, he has done a lot of work, but has not done it well or even has made slow progress. At this point, it is inevitable that you should be anxious, but you should push your lips to thank you, fully affirm the efforts made by your host, and then tell him the current situation so as to gain understanding and sympathy. At this point, the owner will realize that although time consuming and trouble has not really solved the problem, it has produced the determination of a good person to do the right thing and further run for you.

In interpersonal communication, we should have a keen and careful observation of other people's speech, facial expressions, gestures, movements and seemingly inadvertent acts. They are prerequisites for mastering the other's intentions. For example, when we deal with our superiors, the observation of their eyes and hands can give us insight into their hearts.

1) when the boss is speaking, he does not look up, but does not look at people. This is a bad sign - to despise subordinates and think that this person is incompetent.

2) the boss looks at people from top to bottom. This is a manifestation of superiority - good governance and arrogance.

3) the boss looks at his subordinates for a long time. He is waiting for more information. His impression of subordinates is incomplete.

4) the boss is friendly and candid to his subordinates, or sometimes he blinks at his subordinates - his subordinates are very capable, he likes them, and even mistakes can get his forgiveness.

5) the boss's eyes are sharp and his expression is unchanged. This is a display of power, indifference, and superiority. At the same time, it is also indicating to your subordinates: you don't want to deceive me, I can see through your mind.

6) the boss looks up once in a while and meets his subordinates' eyes as follows. If he does so many times, he can be sure that the boss is still not sure about the subordinate.

7) the boss gazed at the room and nodded from time to time. This is a very bad sign. It means that the boss wants his subordinates to obey him completely, no matter what his subordinates say or what he thinks, he doesn't pay attention to it.

8) both hands clasp hands, from top to bottom, and the body acts as a balancing act. Calm.

9) with both hands in the waist and elbow bending outward, this is a traditional human language for good command, often in the posture of specific power problems.

10) the boss sits on a chair, leaning back, his hands behind his head, and his elbows open outwards, which means that he is very relaxed at this time, but he probably is also conceited.

11) the index finger extends to the other side - a naked sense of superiority and aggression.

12) holding hands behind each other is also a sign of superiority.

13) the boss clapped his subordinates on the shoulders - recognition and appreciation of their subordinates, but only from the side to show that the true recognition and appreciation. If you shoot from the front or the top, it means underestimating your subordinates or showing your power. Fingers close together, hands form Pyramid shape, fingertips facing front must be rejected.