Shen Tong Arrears Wages 500 Thousand Strikes: 20 Thousand Parcels Piled Up Into Mountains

Mr. Lu sent a invoice of 200 thousand yuan from Yangpu District to Pudong Sanlin in December 1st through STO.

However, more than half a month later, the express is still stuck.

Sanlin branch.

A few days ago, he could not bear to run to Shen Tong Sanlin branch to search for express mail. He found that more than 2 pieces of goods were overloaded in the warehouse of nearly 1200 square meters. "To find your express mail is like looking for a needle in a haystack."

Morning paper reporter investigation was informed that the reason why these express will be backlog to such a degree is that the Shen Tong Sanlin branch postponed the payment of staff salaries, and nearly 80 dispatched members "emotional" collective shut down, refused to send pieces.

In this regard, STO is responsible for Shanghai region vice president Yu Hao promised that headquarters will send wages to the staff, to persuade members to return to posts, but also from the headquarters and other branches to allocate staff, 19 days before the backlog express to the customer.

Warehouse express is piling up.

In December 1st, Mr. Lu sent a invoice of 200 thousand yuan from Yangpu District through STO to the customer company of Sanmin Village, Sanlin Town, Pudong New Area.

Shentong official website information shows that since December 2nd, the express has arrived at Shentong Sanlin branch, the dispatched member is sending a piece, but after more than half a month, the express is still stuck in the company, and there is no updated tracking message.

At 10 a.m. on the 17 day, Mr. Lu came to Shentong Sanlin branch. "The contract signed with the customer agreed to give the bill to the other 20 days ago, otherwise it would not be paid."

However, Shen Tong has not been dispatched, nor has he responded to the complaint phone.

Now it's not a few days from 20 days, so I have to look for it myself.

Mr. Lu found and found the Shen Tong Sanlin branch in Honglin road. The situation was unexpected. In nearly 1200 square meters of warehouse, large and small express goods were piled up, some of them were stacked up high, and the boxes of the following goods were crushed.

Mr. Li, who lives near three Lin Zhen Pu Xing Road, also came to the company for a express on 17. He sent his identity card and property certificate from his hometown relatives to the company from 14.

"There are only two or three employees in the warehouse looking for express mail, and several customers themselves are looking for express mail.

As soon as I went in, I was so blind that I didn't know where my express was, and no one wanted to ask anyone.

From 1:30 pm to 4:30 p.m. on the 17 th, a total of more than 10 customers went to Shentong Sanlin branch to look for the express. Only one person found the 4 bags of goods on the 14 day, and the rest were disappointed.

"There's hope for big things. Small pieces are just like looking for a needle in a haystack.

For a customer's complaint, a company employee also felt very helpless.

The company is in arrears with wages.

17, the reporter contacted Shentong Sanlin branch dispatched Hu Xiaodong (a pseudonym), he was recruited into the company in October this year.

Hu Xiaodong said, "I am an outside temporary worker.

In response to the "double 11", more than 10 of us were temporarily recruited to be part pilots.

Before "double 11", the branch sent less than 10 thousand pieces per day, but since the beginning of the "double 11", the volume of the express has doubled, and nearly 30 thousand pieces have been delivered at most a day.

I worked from 8 in the morning until ninety p.m., but there was a slight backlog of express mail every day.

It was not until December 5th that the "double 11" backlog was basically disposed of.

However, a few days later, the double 12 came again.

Starting from last Sunday, every morning, I was busy with work day and night, and I spent less than 12 hours a day thinking about making more money.

December 15th was originally a wage day, and Yan general, head of Shentong Sanlin branch, said he would pay wages later this month.

Hu Xiaodong said that these "temporary workers" originally said that they could take the October salary in November 30th. At that time, Yan general had already dragged it once, and said that they would send them with the full staff in December 15th, but this time they put dove in the market.

"We work hard, we can't even pay wages on time. Do we still work?"

Hu Xiaodong said, "if we don't pay wages on time, the boss will also say" no money "and so on, which will lead to the dissatisfaction of employees.

Beginning in December 7th, more than 20 dispatched workers, mainly temporary workers, stopped working, and the express began to backlog.

As of 17, Shentong Sanlin branch nearly 80 members sent a collective shutdown, refused to send a piece, protest against the company's arrears of wages.

Total arrears of wages are nearly 500 thousand yuan.

A person in charge of STO Sanlin branch said that the "double 11" backlog has just been cleared, and the "double 12" express has increased rapidly. The pressure of employees is really great, but the main reason is that the competition in the express delivery industry is becoming increasingly fierce, and the malicious price reduction among peers has led to the decline in the efficiency of the express company.

According to the person in charge, the main business of Shentong Sanlin branch is to send express mail from other places. The express sent from here is relatively small. "The express sent by our company is about 3 yuan gross profit, but the express mail sent by other companies is less than 1.5 yuan gross profit, and the original benefit is not as good as that of the city center.

In the past two years, in order to fight for

The seller's cooperation, the courier company takes the vicious price war, the profit reduces seriously, distributes some express goods also to lose money.

It is understood that Shentong Sanlin branch is a member of the company and is an independent legal entity, and is responsible for its own profits and losses in principle.

Informed sources revealed that the company has not been doing well for the past two years and is in a state of deficit at present.

At present, Shentong Sanlin branch has nearly 80 dispatched staff members, as well as more than 40 sorting agents and logistics staff. The total wage arrears are nearly 500 thousand yuan.

Response: headquarters issued arrears of wages today sent a backlog of Express

Lu and other customers said they had repeatedly consulted and complained about the 95543 and 400 official customer service hotlines, but they had no idea.

17 noon, the reporter also called Shen Tong 95543 customer service hotline, for Shen Tong Sanlin branch dispatched staff stop work, customer service said no feedback received.

As for how to search for many days' express, customer service directly gave a telephone call to Shentong Sanlin branch, but the reporter found that the number was empty after calling.

The reporter then inquired on Shen Tong's official website that the address of Sanlin branch was No. 8, No. 960, Lin Pu Road, Sanlin Town. After arriving, it found that the house would be demolished, and the company had moved to 88 red road.

Mr. Lu said that he had encountered the situation of express delay before, and could basically deliver it to the courier company after complaints. "But the service attitude of Shentong is really not flattering and too perfunctory."

On the afternoon of 17, STO, vice president of Shanghai region, Yu Hao also arrived at Shentong Sanlin branch.

Yu Hao said that Shentong headquarters will first issue wages to employees and protect employees' rights and interests. "After the payment is paid, we will persuade the dispatched staff to return to posts."

At the same time, we will allocate staff from headquarters and other branches to support Sanlin branch, and send the backlog express to our customers as soon as possible.

In an interview with STO headquarters on the employee's downtime and the rapid overloading of the Sanlin branch, the headquarters said that after being informed of the situation, the headquarters stationed a special person in the branch office for the first time.

Shen Tong promised that the express delivery which was not delivered in time will be delivered in December 19th.

In response to some of the overloaded urgent items, STO has also set up a dedicated hotline (39206673, 39206630).

On the afternoon of 17, several customers saw that the express was stacked in a rooftop outdoor venue, worried that the express was missing or damaged on rainy days.

In this regard, Shen Tong said, "as a result of our problems to our customers, please contact our customers in time, we will compensate customers according to the loss."

Shen Tong said that in the future management, it will further strengthen supervision and control over network services, and will take a zero tolerance attitude towards franchisees and individuals who have an impact on consumers.